Help Center

Answers to common questions about orders, custom requests, and your account.

Account

Use the "Forgot password" link on the login page. You will receive an email with a link to set a new password, valid for one hour.
Custom Requests

Submit your request with a description and optional images. Our team reviews it and sets a fixed price. You pay 50% to start the build, and the remaining 50% once it is delivered and ready to download.
Licensing

Yes. Every purchase includes a license to use the template for your own personal or commercial projects, including client work. You may not resell or redistribute the template files themselves.
Orders & Downloads

Once your payment is confirmed, download links appear in your account under "My Orders" and "My Downloads". Each link stays valid for 30 days and can be used multiple times.
Payments

All payments are processed securely through PayPal, which also supports major debit and credit cards without needing a PayPal account.

Digital templates are delivered instantly, so purchases are final once a download link has been issued. For custom requests, a deposit can be refunded only if work has not started yet. Contact support if you received a defective template.

Still need help?

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